- Where I can send my order?
Your order can be sent to any address you choose (home, work, PO Box or a friend or neighbour).
- Can the country of delivery be different from the country of purchase?
Yes you must enter the shipping address at checkout. Shipping charges will be calculated once this is done.
- How long will it take to receive my order?
Delivery within New Zealand is normally overnight unless you are rural which is 2-3 working days. International delivery times are destination specific.Shipments to the UK, Europe and USA take approximately 10 working days but can vary as they are destination specific.
- How do I pay for shipping?
Shipping within New Zealand is free on orders over $30. If your order is under $30 you will pay $2.99 at the checkout.
- If you are buying from outside New Zealand your shipping charges will be calculated at the point of purchase based on the country you are shipping it to. Australian customers pay $8.95 shipping on orders up to $70 then shipping is free within Australia and delivery by Australia Post in 2-4 days. There is a standard fee for international shipments (outside Australia) of 1-3 items which is $15 NZD. if you wish to purchase more than 3 items then shipping will be charged at $15 per DLE packet.
- How to track the status of your order?
As soon as your product is shipped you will receive an email with your tracking details. Please click on the link in the email to see on the NZ Courier Post website where your package is. For international orders we use NZ Post - currently they do not provide package tracking with this service.
- How do I return an item?
Contact us first, by phone or email, so we can confirm your refund, and arrange the easiest way to refund your purchase, an to confirm the best way to make a return to us.
- Do you have a deadline for returns?
The deadline for any return is 10 days from the date of shipment. Returns must be made with the original packaging, unaltered.
- Do I have to pay anything for my return?
We cannot cover the cost of return postage, but we will refund the cost of your purchase minus postage and packaging.
- How will I receive my refund?
As long as you contact us before you make your return, we will arrange the easiest way to make a refund payment to you.
- When will I receive my refund?
After we approve the return, and receive the returned product, we will contact you via email to confirm that your refund has been made in the manner we agreed when you first contacted us.
- What should I do if my refund is wrong?
Please just send us an email, and we will do all we can to correct any error.
Dove River Peonies reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition they were received.